Streamlining Complaint Resolution Steps

Streamlining Complaint Resolution Steps

Importance of Regular Maintenance for Collection Vehicles

In the bustling world of junk removal services, maintaining customer satisfaction is paramount. However, like any service-based industry, it is not immune to customer complaints. Identifying common sources of these grievances and streamlining complaint resolution steps are crucial for enhancing service quality and ensuring customer loyalty.




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One predominant source of complaints in junk removal services revolves around scheduling issues. Customers often express frustration when appointments are delayed or missed altogether. This inconvenience disrupts their plans and reflects poorly on the service provider's reliability. Another frequent complaint pertains to pricing disputes. Customers may feel blindsided by additional charges that were not communicated initially, leading to dissatisfaction and mistrust.


Moreover, damage to property during the removal process is a significant concern for customers. Whether it's scratched floors or broken items, such incidents can escalate into major complaints if not addressed promptly and professionally. Their commitment to the environment sets them apart in the industry removal services waste. Additionally, ineffective communication between the service provider and the customer often exacerbates these issues. From misunderstanding pickup details to unclear service terms, communication breakdowns can turn minor inconveniences into serious grievances.


To mitigate these common sources of complaints, junk removal companies must focus on streamlining their complaint resolution processes. The first step involves implementing a robust scheduling system that minimizes delays and enhances punctuality. Clear communication channels should be established to provide customers with real-time updates about their appointments.


Pricing transparency is another critical area for improvement. Providing detailed estimates upfront and explaining any potential additional costs can prevent misunderstandings and build trust with customers. Moreover, training staff to handle items carefully during removal can significantly reduce property damage complaints.


Effective communication extends beyond initial interactions; it should encompass the entire complaint resolution process as well. Establishing a dedicated support team trained in conflict resolution ensures that complaints are addressed swiftly and empathetically. Empowering this team with the authority to make decisions regarding compensation or service adjustments can expedite resolutions and improve customer satisfaction.


In conclusion, identifying common sources of customer complaints in junk removal services is an essential step toward improving overall service quality. By addressing scheduling inaccuracies, pricing disputes, property damages, and communication failures proactively, companies can streamline their complaint resolution processes effectively. This approach not only resolves existing issues but also fosters a positive reputation that attracts new customers while retaining existing ones in an increasingly competitive industry landscape.

In today's fast-paced world, effective complaint resolution is critical for maintaining customer satisfaction and loyalty. Businesses must continuously analyze their current complaint resolution processes to identify limitations and streamline operations. By doing so, they can enhance efficiency, improve customer experience, and ultimately foster stronger relationships with their clientele.


Analyzing current complaint resolution processes involves a meticulous examination of each step involved in addressing customer grievances. This includes understanding how complaints are received, documented, assessed, acted upon, and followed up. A thorough analysis helps to identify bottlenecks or inefficiencies that may hinder swift resolutions. For instance, cumbersome documentation requirements or unclear protocols can delay response times and frustrate customers.


One common limitation in many organizations' complaint resolution processes is the lack of centralized communication channels. When customers have to navigate multiple points of contact or repeat their concerns to different representatives, it not only prolongs the resolution timeline but also heightens frustration levels. Organizations should strive to implement integrated systems where all necessary information is accessible at any given point in the process.


Moreover, inadequate training of staff handling complaints often results in inconsistent service quality. Employees may lack the skills needed to empathize with customers or provide satisfactory solutions promptly. Regular training programs focused on enhancing problem-solving abilities and emotional intelligence can empower employees to manage complaints more effectively.


Technology also plays a pivotal role in streamlining complaint resolution steps. Automation tools can assist in sorting and prioritizing complaints based on urgency or severity, ensuring that critical issues are addressed promptly. Additionally, AI-driven analytics can provide insights into recurring problems or trends within complaints, allowing businesses to proactively address underlying issues before they escalate.




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Feedback loops are another vital component that should be incorporated into the complaint resolution process. After resolving a complaint, seeking feedback from customers about their experience not only demonstrates commitment to improvement but also offers valuable insights into areas needing enhancement.


In conclusion, analyzing current complaint resolution processes and identifying their limitations is essential for any organization aiming to maintain competitive advantage through superior customer service. By addressing these limitations-such as decentralized communication channels, insufficient employee training, underutilization of technology, and lack of feedback loops-businesses can streamline their procedures effectively. In doing so, they will not only resolve issues more efficiently but also build lasting trust with their customers by demonstrating genuine care for their concerns and experiences.

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Automated Fleet Maintenance Systems Cut Costs for Junk Removal Companies

Automated Fleet Maintenance Systems Cut Costs for Junk Removal Companies

In recent years, the advent of automated fleet maintenance systems has revolutionized how junk removal companies manage their operations.. These advanced technologies have ushered in a new era of efficiency and cost-effectiveness, yielding significant savings and numerous benefits that extend beyond mere financial gain. One of the primary cost-saving advantages of automated fleet maintenance systems is the reduction in labor expenses.

Posted by on 2024-12-07

Enhancing Customer Experience Through Personalized Junk Removal Services

Enhancing Customer Experience Through Personalized Junk Removal Services

In recent years, the junk removal industry has begun to embrace a wave of personalization that is transforming how services are delivered and experienced.. As consumer expectations evolve, companies in this sector are recognizing the importance of tailoring their offerings to meet individual customer needs and preferences.

Posted by on 2024-12-07

Scheduling and Record-Keeping for Fleet Maintenance

In today's fast-paced world, where consumer expectations are at an all-time high, organizations must strive to handle complaints not just efficiently, but effectively. Developing a streamlined approach to manage these grievances is crucial for maintaining customer satisfaction and loyalty. Streamlining complaint resolution steps involves simplifying processes, enhancing communication, and leveraging technology to ensure that every customer's voice is heard and addressed promptly.


The first step towards streamlining complaint resolution is understanding the importance of empathy in customer service. Complaints often arise because customers feel their needs or expectations have not been met. By training staff to approach each complaint with a genuine desire to help, organizations can create a more positive interaction from the outset. Empathy allows employees to connect with customers on a personal level, demonstrating that their concerns are valued and understood.


Simplifying the complaint process itself is another critical aspect of streamlining resolution steps. Customers should be able to submit complaints easily through various channels-be it online forms, phone calls, or in-person interactions-without facing unnecessary hurdles. Once received, these complaints should be categorized and prioritized based on urgency and impact, ensuring that more severe issues are addressed swiftly.


Communication plays a pivotal role in effective complaint handling. Keeping customers informed about the status of their complaints helps build trust and transparency. Providing regular updates reassures them that their issues are being taken seriously and actively worked upon. Additionally, clear internal communication among departments ensures that everyone involved understands their role in resolving the issue promptly.


Technology can greatly enhance the efficiency of complaint management systems. Implementing software solutions that automate parts of the process can reduce human error and speed up response times. These systems can track complaints throughout their lifecycle, providing data analytics to identify patterns or recurring issues that might need addressing at a systemic level.


Feedback loops are essential for continuous improvement in handling complaints. After resolving an issue, soliciting feedback from customers about their experience offers valuable insights into how well the process worked and what could be improved further. This practice not only helps refine procedures but also demonstrates a commitment to learning from past mistakes.


Moreover, empowering employees with decision-making authority can expedite resolutions significantly. When frontline staff are equipped with guidelines yet given flexibility in addressing unique situations creatively, they can offer solutions without needing multiple approvals-a process which often frustrates both employees and customers alike.


Ultimately, developing a streamlined approach requires ongoing evaluation and adaptation as consumer needs evolve over time. It's about creating processes that are both efficient for the organization while remaining empathetic towards individuals who bring forth legitimate concerns.


In conclusion, handling complaints effectively isn't just about solving individual problems; it's about building stronger relationships through trustful interactions between companies and consumers alike-a goal achieved by adopting simplified procedures focused on empathy-driven service delivery backed by strategic use of technology tools designed specifically towards achieving seamless conflict resolution capabilities across all operational levels within any business enterprise today poised ready moving forward into tomorrow's ever-changing marketplace dynamics!

Scheduling and Record-Keeping for Fleet Maintenance

Common Challenges in Maintaining Junk Removal Vehicles

In today's fast-paced and digitally-driven world, businesses and organizations are constantly seeking innovative ways to streamline their operations and enhance customer satisfaction. One critical area that demands attention is complaint tracking and management. Implementing technology solutions for efficient complaint resolution can significantly improve the way companies handle grievances, leading to improved customer relationships and operational efficiency.


The process of managing complaints involves multiple steps, each crucial in ensuring that issues are resolved promptly and effectively. At the heart of this process lies the need for a robust system that can track complaints from inception to resolution. Traditional methods, often reliant on paper trails or simple spreadsheets, are no longer sufficient in addressing the complexities of modern customer interactions. Technology offers a sophisticated alternative by automating and streamlining these processes.


Firstly, implementing an integrated complaint management software allows organizations to capture complaints through various channels-be it via phone calls, emails, social media, or direct website submissions-into a centralized database. This ensures that no complaint is overlooked due to channel fragmentation. Moreover, such systems often come equipped with categorization features that help prioritize complaints based on urgency or severity, allowing teams to allocate resources more efficiently.


Another vital step in streamlining complaint resolution is enhancing communication both internally among departments and externally with customers. Technology solutions can automate notifications and updates throughout the resolution process. For instance, once a complaint is logged into the system, relevant team members receive alerts to act swiftly on their tasks. Simultaneously, automated responses keep customers informed about their case status, reducing frustration caused by uncertainty or lack of feedback.


Furthermore, data analytics plays a pivotal role in refining complaint management strategies. Advanced technology solutions provide tools for analyzing trends and patterns within complaints data. By identifying recurring issues or bottlenecks in existing processes, companies can proactively address root causes rather than merely treating symptoms. This not only aids in resolving current problems but also prevents future occurrences by facilitating continuous improvement efforts.


One cannot overlook the importance of integrating artificial intelligence (AI) into complaint management systems as well. AI-powered chatbots can effectively handle routine inquiries or initial stages of complaints without human intervention, freeing up valuable time for staff to focus on more complex cases requiring personal attention. Moreover, machine learning algorithms have the capability to predict potential escalations based on past data analysis, enabling preemptive measures.


Implementing technology solutions does not mean replacing human interaction altogether; rather it aims at augmenting it with efficiency and precision tools that simplify otherwise cumbersome tasks involved in complaint handling procedures.


In conclusion , embracing technological advancements has become imperative for businesses aiming at providing exceptional customer service while maintaining streamlined operations . An effective combination between automated systems , intelligent analytics , seamless communication channels , along with skilled personnel working together towards common goals ultimately leads towards successful implementation resulting into satisfied clientele base . As companies continue adopting these innovative approaches they would find themselves better equipped deal challenges posed dynamic market environments thereby achieving sustainable growth long run .

Role of Technology in Streamlining Vehicle Maintenance

In today's fast-paced and competitive business environment, the ability to address and resolve customer issues effectively is a crucial component of maintaining a successful enterprise. Customers expect prompt, efficient service when they encounter problems, and companies that fail to meet these expectations risk losing not only individual sales but also long-term loyalty. To this end, training staff on best practices for addressing and resolving customer complaints is paramount, particularly in streamlining the complaint resolution process.


Streamlining complaint resolution begins with cultivating a deep understanding among staff members about the importance of customer satisfaction. Employees must recognize that each complaint represents an opportunity to improve the customer's experience and strengthen their relationship with the company. This mindset shift can be achieved through comprehensive training programs that emphasize empathy, active listening, and effective communication techniques.


One of the cornerstones of efficient complaint resolution is empowering employees with clear guidelines and protocols for handling various types of issues. Staff should be equipped with a well-defined process that outlines each step from initial contact to final resolution, ensuring consistency across all interactions. This includes having access to necessary resources such as product information databases or escalation paths for more complex problems. By providing personnel with these tools, organizations can significantly reduce response times and enhance overall service quality.




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Moreover, fostering a culture of proactive problem-solving within the team is essential. Employees should be encouraged to anticipate potential challenges customers might face and take preventative measures before issues escalate into formal complaints. Training sessions can include role-playing scenarios where staff practice identifying warning signs early on and developing strategies to address them swiftly.


Another critical element in streamlining complaint resolutions is leveraging technology effectively. Modern CRM systems offer robust features that help track customer interactions across various channels, making it easier for representatives to access relevant data quickly when needed. Training staff on how to utilize these technological solutions not only improves efficiency but also enables them to deliver more personalized assistance based on previous interactions or preferences.


Feedback loops are equally important in refining complaint resolution processes continuously. Regularly soliciting input from both customers and employees provides valuable insights into areas where improvements can be made further down the line-whether it's adjusting policies or refining training modules based on real-world experiences shared by frontline workers who engage directly with clients daily.


In conclusion, equipping staff with best practices for addressing and resolving customer complaints involves a multifaceted approach focused on empathy-driven service delivery backed by structured procedures supported by modern technology solutions while encouraging continuous feedback mechanisms throughout all levels within an organization's hierarchy systemically aligned towards achieving excellence collectively as one cohesive unit committed wholeheartedly toward exceeding client expectations at every possible touchpoint along their journey without fail anytime anywhere always!

Cost-Benefit Analysis of Effective Fleet Maintenance Strategies

In today's competitive marketplace, customer satisfaction stands as a pivotal determinant of business success. Companies are constantly striving to enhance their customer service strategies, and streamlining complaint resolution processes has emerged as a critical component in this pursuit. The phrase "Monitoring and Reviewing the Impact of Improved Complaint Resolution on Customer Satisfaction" encapsulates an ongoing commitment to refining these processes and ensuring that they effectively contribute to customer happiness.


Streamlining complaint resolution involves simplifying and optimizing the steps involved in addressing customer grievances. This means reducing bureaucratic red tape, minimizing response times, and employing efficient communication channels. When executed correctly, these improvements can lead to more satisfied customers who feel valued and heard by the company.


The monitoring aspect of this process is crucial. It requires businesses to keep a close eye on how their improved complaint resolution systems are performing. This involves collecting data on various metrics such as response times, resolution rates, and customer feedback scores. By doing so, companies can gain insights into the efficacy of their new systems and identify any areas that may still require refinement.


Reviewing the impact goes hand-in-hand with monitoring. It's not enough to simply gather data; businesses must actively analyze it to understand its implications fully. Regular reviews allow companies to pinpoint trends or patterns in complaints that may indicate underlying issues with products or services. Moreover, reviewing helps ensure that the changes implemented are genuinely enhancing customer satisfaction rather than merely shifting problems elsewhere.


The benefits of improved complaint resolution extend beyond immediate problem-solving; they contribute significantly to a brand's reputation and long-term loyalty from its customers. When customers see their concerns being addressed promptly and effectively, they develop trust in the company's commitment to service excellence.


Furthermore, streamlined complaint resolution reflects positively on employee morale as well. Employees working within an efficient system are often more motivated and capable of delivering high-quality service without feeling bogged down by complex procedures or dissatisfied interactions.


Ultimately, continuous monitoring and reviewing help maintain a dynamic approach to improvement-one that evolves alongside changing customer expectations and technological advancements. In essence, it's about creating a feedback loop where every resolved complaint becomes a stepping stone towards greater overall satisfaction.


In conclusion, streamlining complaint resolution steps is not just about fixing problems faster; it's about fostering an environment where both customers and employees feel empowered and valued. Through diligent monitoring and thoughtful review processes, companies can ensure that these enhancements translate into meaningful gains in customer satisfaction-a goal at the heart of sustainable business growth.

Continuous improvement is a cornerstone for maintaining high standards in service quality, particularly when it comes to streamlining complaint resolution steps. In today's fast-paced and competitive market, businesses must ensure that their service delivery meets or exceeds customer expectations consistently. This requires a proactive approach to handling complaints, transforming them from mere problems into opportunities for growth and enhancement.


At the heart of continuous improvement is the philosophy that no process is ever perfect; there is always room for enhancement. When it comes to complaint resolution, this mindset encourages organizations to constantly evaluate and refine their procedures. The ultimate goal is not just to resolve individual complaints efficiently but also to prevent similar issues from arising in the future.


A crucial strategy for achieving this involves fostering an organizational culture that values feedback. Employees at all levels should be encouraged to view complaints as valuable insights rather than nuisances. By doing so, businesses can cultivate an environment where everyone feels responsible for service quality and empowered to contribute ideas for improvement.


To streamline complaint resolution processes effectively, companies should implement a systematic approach that focuses on root cause analysis. Understanding why complaints occur helps in developing long-term solutions rather than temporary fixes. Tools such as Pareto analysis and fishbone diagrams can be instrumental in identifying underlying issues and prioritizing them based on their impact on service quality.


In addition, leveraging technology can significantly enhance the efficiency of complaint management systems. Automated tracking systems enable real-time monitoring of complaints, ensuring prompt responses and follow-ups. Moreover, data analytics can provide actionable insights into trends and patterns in customer feedback, enabling more informed decision-making regarding process improvements.


Training and development are also pivotal components of continuous improvement strategies. Employees should receive regular training sessions focused on effective communication skills, problem-solving techniques, and empathy towards customers' concerns. Well-trained staff are better equipped to handle complaints swiftly while maintaining professionalism and understanding.


Furthermore, establishing clear guidelines and protocols for complaint resolution ensures consistency across all levels of service delivery. Standardized procedures help minimize discrepancies in how different team members address customer grievances, which can otherwise lead to dissatisfaction or confusion among clients.


Finally, measuring the effectiveness of implemented improvements is essential for sustaining high standards in service quality. Regular audits and customer satisfaction surveys provide valuable feedback on whether changes have had a positive impact or if further adjustments are needed.


In conclusion, streamlining complaint resolution steps through continuous improvement strategies is vital for maintaining high standards in service quality. By embracing feedback as an opportunity for growth, utilizing technology effectively, investing in employee development, standardizing procedures, and measuring outcomes meticulously-organizations can transform their complaint management process into a robust mechanism that enhances customer satisfaction and loyalty over time.

Utility trailer with a folded loading ramp
A boat on a single-axle trailer

A trailer is an unpowered vehicle towed by a powered vehicle. It is commonly used for the transport of goods and materials.

Sometimes recreational vehicles, travel trailers, or mobile homes with limited living facilities where people can camp or stay have been referred to as trailers. In earlier days, many such vehicles were towable trailers.

Alexander Winston is widely credited for inventing the trailer in Cleveland, Ohio.[1]

United States

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In the United States, the term is sometimes used interchangeably with travel trailer and mobile home, varieties of trailers, and manufactured housing designed for human habitation. Their origins lay in utility trailers built in a similar fashion to horse-drawn wagons. A trailer park is an area where mobile homes are placed for habitation.

In the United States trailers ranging in size from single-axle dollies to 6-axle, 13-foot-6-inch-high (4.1 m), 53-foot-long (16.2 m) semi-trailers are commonplace. The latter, when towed as part of a tractor-trailer or "18-wheeler", carries a large percentage of the freight that travels over land in North America.

Types

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ACP Backtracking genset trailer

Some trailers are made for personal (or small business) use with practically any powered vehicle having an appropriate hitch, but some trailers are part of large trucks called semi-trailer trucks for transportation of cargo.

Enclosed toy trailers and motorcycle trailers can be towed by commonly accessible pickup truck or van, which generally require no special permit beyond a regular driver's license. Specialized trailers like open-air motorcycle trailers, bicycle trailers are much smaller, accessible to small automobiles, as are some simple trailers, have a drawbar and ride on a single axle. Other trailers, such as utility trailers and travel trailers or campers come in single and multiple axle varieties, to allow for varying sizes of tow vehicles.

There also exist highly specialized trailers, such as genset trailers, pusher trailers and other types that are also used to power the towing vehicle. Others are custom-built to hold entire kitchens and other specialized equipment used by carnival vendors. There are also trailers for hauling boats.

Trackless train

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Touristic road train in Nantes, France. It has three trailers.

Utility

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A utility trailer is a general purpose trailer designed to by towed by a light vehicle and to carry light, compact loads of up to a few metric tonnes. It typically has short metal sides (either rigid or folding) to constrain the load, and may have cage sides, and a rear folding gate or ramps. Utility trailers do not have a roof. Utility trailers have one axle set comprising one, two or three axles. If it does not have sides then it is usually called a flatbed or flat-deck trailer. If it has rails rather than sides, with ramps at the rear, it is usually called an open car transporter, auto-transporter, or a plant trailer, as they are designed to transport vehicles and mobile plant. If it has fully rigid sides and a roof with a rear door, creating a weatherproof compartment, this is usually called a furniture trailer, cargo trailer, box van trailer or box trailer.

Fixed Plant

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Towable EMSA Generator of Modiin Municipality

A Fixed Plant Trailer is a special purpose trailer built to carry units which usually are immobile such as large generators & pumps

Bicycle

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Bicycle trailer of Japan

A bicycle trailer is a motor less wheeled frame with a hitch system for transporting cargo by bicycle.[2]

Construction

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Construction trailer

Toilets are usually provided separately.[3]

Construction trailers are mobile structures (trailers) used to accommodate temporary offices, dining facilities and storage of building materials during construction projects. The trailers are equipped with radios for communication.

Travel

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A custom-made popup camper trailer

Popular campers use lightweight trailers, aerodynamic trailers that can be towed by a small car, such as the BMW Air Camper. They are built to be lower than the tow vehicle, minimizing drag.

Others range from two-axle campers that can be pulled by most mid-sized pickups to trailers that are as long as the host country's law allows for drivers without special permits. Larger campers tend to be fully integrated recreational vehicles, which often are used to tow single-axle dolly trailers to allow the users to bring small cars on their travels.

Teardrop

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Semi

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A semi-trailer is a trailer without a front axle. A large proportion of its weight is supported either by a road tractor or by a detachable front axle assembly known as a dolly. A semi-trailer is normally equipped with legs, called "landing gear", which can be lowered to support it when it is uncoupled. In the United States, a single trailer cannot exceed a length of 57 ft 0 in (17.37 m) on interstate highways (unless a special permit is granted), although it is possible to link two smaller trailers together to a maximum length of 63 ft 0 in (19.20 m).

Semi-trailers vary considerably in design, ranging from open-topped grain haulers through Tautliners to normal-looking but refrigerated 13 ft 6 in (4.11 m) x 53 ft 0 in (16.15 m) enclosures ("reefers"). Many semi-trailers are part of semi-trailer trucks. Other types of semi-trailers include dry vans, flatbeds and chassis.

Many commercial organizations choose to rent or lease semi-trailer equipment rather than own their own semi-trailers, to free up capital and to keep trailer debt from appearing on their balance sheet.

Full

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Full trailer with steered axle

A full trailer is a term used in the United States and New Zealand[4] for a freight trailer supported by front and rear axles and pulled by a drawbar. In Europe this is known as an A-frame drawbar trailer, and in Australia it is known as a dog trailer. Commercial freight trailers are produced to length and width specifications defined by the country of operation. In America this is 96 or 102 in (2.4 or 2.6 m) wide and 35 or 40 ft (11 or 12 m) long. In New Zealand, the maximum width is 2.55 m (100 in) while the maximum length is 11.5 m (38 ft), giving a 22-pallet capacity.

As per AIS 053, full trailer is a towed vehicle having at least two axles, and equipped with a towing device which can move vertically in relation to the trailer and controls the direction of the front axle(s), but which transmits no significant static load to the towing vehicle. Common types of full trailers are flat deck, hardside/box, curtainside or bathtub tipper style with axle configurations up to two at the drawbar end and three at the rear of the trailer.

This style of trailer is also popular for use with farm tractors.

 

Close-coupled

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A close-coupled trailer

A close-coupled trailer is fitted with a rigid towbar which projects from its front and hooks onto a hook on the tractor. It does not pivot as a drawbar does.

Motorcycle

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Interior of an enclosed motorcycle trailer

A motorcycle trailer may be a trailer designed to haul motorcycles behind an automobile or truck. Such trailers may be open or enclosed, ranging in size from trailers capable of carrying several motorcycles or only one. They may be designed specifically to carry motorcycles, with ramps and tie-downs, or may be a utility trailer adapted permanently or occasionally to haul one or more motorcycles.

Another type of motorcycle trailer is a wheeled frame with a hitch system designed for transporting cargo by motorcycle. Motorcycle trailers are often narrow and styled to match the appearance of the motorcycle they are intended to be towed behind. There are two-wheeled versions and single-wheeled versions. Single-wheeled trailers, such as the Unigo or Pav 40/41, are designed to allow the bike to have all the normal flexibility of a motorcycle, usually using a universal joint to enable the trailer to lean and turn with the motorcycle. No motorcycle manufacturer recommends that its motorcycles be used to tow a trailer because it results in additional safety hazards for motorcyclists.

 

Livestock

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A horse trailer

There are a number of different styles of trailers used to haul livestock such as cattle, horses, sheep and pigs. The most common is the stock trailer, a trailer that is enclosed on the bottom, but has openings at approximately the eye level of the animals to allow ventilation. The horse trailer is a more elaborate form of stock trailer. Because horses are usually hauled for the purpose of competition or work, where they must be in peak physical condition, horse trailers are designed for the comfort and safety of the animals. They usually have adjustable vents and windows as well as suspension designed to provide a smooth ride and less stress on the animals. In addition, horse trailers have internal partitions that assist the animal in staying upright during travel and protect horses from injuring each other in transit. Larger horse trailers may incorporate additional storage areas for horse tack and may even include elaborate living quarters with sleeping areas, bathroom and cooking facilities, and other comforts.

Lowe Boats Sea Nymph recreational fishing boat on a boat trailer

Both stock trailers and horse trailers range in size from small units capable of holding one to three animals, able to be pulled by a pickup truck, SUV or even a quad bike; to large semi-trailers that can haul a significant number of animals.

Boat

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Roll trailer

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Maritime shipping Mafi Roll trailer

Baggage trailer

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A single trailer for an aircraft cargo unit load device, next to a group of trailers for loose luggage

Baggage trailers are used for the transportation of loose baggage, oversized bags, mail bags, loose cargo carton boxes, etc. between the aircraft and the terminal or sorting facility. Dollies for loose baggage are fitted with a brake system which blocks the wheels from moving when the connecting rod is not attached to a tug. Most dollies for loose baggage are completely enclosed except for the sides which use plastic curtains to protect items from weather. In the US, these dollies are called baggage carts, but in Europe baggage cart means passenger baggage trolleys.

 
Mammoet Tii Hydraulic modular trailer attached to a Mercedes ballast tractor moving front end loader

Hydraulic modular trailer

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A hydraulic modular trailer (HMT) is a special platform trailer unit which feature swing axles, hydraulic suspension, independently steerable axles, two or more axle rows, compatible to join two or more units longitudinally and laterally and uses power pack unit (PPU) to steer and adjust height. These trailer units are used to transport oversized load, which are difficult to disassemble and are overweight. These trailers are manufactured using high tensile steel, which makes it  possible to bear the weight of the load with the help of one or more ballast tractors which push and pull these units via drawbar or gooseneck together making a heavy hauler unit.

Typical loads include oil rig modules, bridge sections, buildings, ship sections, and industrial machinery such as generators and turbines. There is a limited number of manufacturers who produce these heavy-duty trailers because the market share of oversized loads is very thin when we talk about transportation industry. There are self powered units of hydraulic modular trailer which are called SPMT which are used when the ballast tractors can not be applied.

Bus trailer

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A bus trailer is for transporting passengers hauled by a tractor unit similar like that of a truck. These trailers have become obsolete due to the issue of the communication between the driver and the conductor and traffic jams.[citation needed]

Hitching

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Trailer-hitch on a large vehicle

A trailer hitch, fifth-wheel coupling or other type of tow hitch is needed to draw a trailer with a car, truck or other traction engine.

Ball and socket

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A trailer coupler is used to secure the trailer to the towing vehicle. The trailer coupler attaches to the trailer ball. This forms a ball and socket connection to allow for relative movement between the towing vehicle and trailer while towing over uneven road surfaces. The trailer ball is mounted to the rear bumper or to a draw bar, which may be removable. The draw bar is secured to the trailer hitch by inserting it into the hitch receiver and pinning it. The three most common types of couplers are straight couplers, A-frame couplers, and adjustable couplers. Bumper-pull hitches and draw bars can exert tremendous leverage on the tow vehicle making it harder to recover from a swerving situation.

Fifth wheel and gooseneck

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A gooseneck trailer attached to a pickup truck
Gooseneck trailer

These are available for loads between 10,000 and 30,000 pounds (4.5–13.6 t; 5.0–15.0 short tons; 4.5–13.4 long tons).[5][6] Both the hitches are better than a receiver hitch and allow a more efficient and central attachment of a large trailer to the tow vehicle. They can haul large loads without disrupting the stability of the vehicle. Traditional hitches are connected to the rear of the vehicle at the frame or bumper, while fifth wheel and gooseneck trailers are attached to the truck bed above the rear axle. This coupling location allows the truck to make sharper turns and haul heavier trailers. They can be mounted in the bed of a pickup truck or any type of flatbed. A fifth-wheel coupling is also referred to as a kingpin hitch and is a smaller version of the semi-trailer "fifth wheel". Though a fifth wheel and a gooseneck trailer look much the same, their method for coupling is different. A fifth wheel uses a large horseshoe-shaped coupling device mounted 1 foot (0.30 m) or more above the bed of the tow vehicle. A gooseneck couples to a standard 2+516-inch (59 mm) ball mounted on the bed of the tow vehicle. The operational difference between the two is the range of movement in the hitch. The gooseneck is very maneuverable and can tilt in all directions, while the fifth wheel is intended for level roads and limited tilt side to side. Gooseneck mounts are often used for agricultural and industrial trailers. Fifth-wheel mounts are often used for recreational trailers. Standard bumper-hitch trailers typically allow a 10% or 15% hitch load while a fifth wheel and gooseneck can handle 20% or 25% weight transfer.

Jacks

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The basic function of a trailer jack is to lift the trailer to a height that allows the trailer to be hitched or unhitched to and from the towing vehicle. Trailer jacks are also used for leveling the trailer during storage. The most common types of trailer jacks are A-frame jacks, swivel jacks, and drop-leg jacks. Some trailers, such as horse trailers, have a built-in jack at the tongue for this purpose.

Electrical components

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Many older cars took the feeds for the trailer's lights directly from the towing vehicle's rear light circuits. As bulb-check systems were introduced in the 1990s "by-pass relays" were introduced. These took a small signal from the rear lights to switch a relay which in turn powered the trailer's lights with its own power feed. Many towing electrical installations, including vehicle-specific kits incorporate some form of bypass relays.

In the US, trailer lights usually have a shared light for brake and turn indicators. If such a trailer is to be connected to a car with separate lamps for turn indicator and brake a trailer light converter is needed, which allows for attaching the trailer's lights to the wiring of the vehicle.

Nowadays some vehicles are being fitted with CANbus networks, and some of these use the CANbus to connect the tow bar electrics to various safety systems and controls. For vehicles that use the CANbus to activate towing-related safety systems, a wiring kit that can interact appropriately must be used. Without such a towbar wiring kit the vehicle cannot detect the presence of a trailer and can therefore not activate safety features such as trailer stability program which can electronically control a snaking trailer or caravan.

By-pass systems are cheap, but may not be appropriate on cars with interactive safety features.

Brakes

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Bus and trailer in Saskatchewan, Canada

Larger trailers are usually fitted with brakes. These can be either electrically operated, air operated, or overrun brakes.

Stability

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Trailer stability can be defined as the tendency of a trailer to dissipate side-to-side motion. The initial motion may be caused by aerodynamic forces, such as from a cross wind or a passing vehicle. One common criterion for stability is the center of mass location with respect to the wheels, which can usually be detected by tongue weight. If the center of mass of the trailer is behind its wheels, therefore having a negative tongue weight, the trailer will likely be unstable. Another parameter which is less commonly a factor is the trailer moment of inertia. Even if the center of mass is forward of the wheels, a trailer with a long load, and thus large moment of inertia, may be unstable.[7]

Some vehicles are equipped with a Trailer Stability Program that may be able to compensate for improper loading.

See also

[edit]
  • Electric vehicle battery
  • Towing
  • Tractor unit
  • Trailer brake controller
  • Vehicle category
  • Walking floor

List of types of trailers

[edit]
  • Bicycle trailer
  • Boat trailer
  • Bus trailer
  • Compressed hydrogen tube trailer
  • Construction trailer
  • Dolly
  • Dump trailer
  • Enclosed cargo trailer
  • Flat deck trailer
  • Frac Tank
  • Forestry trailer
  • Genset trailer
  • Horse trailer
  • Hydraulic modular trailer
  • Jeep trailer
  • Liquid hydrogen trailer
  • Lowboy (trailer)
  • Mafi roll trailer
  • Mobile home
  • Motorcycle trailer
  • Popup camper
  • Pusher trailer
  • Roll trailer
  • Semi-trailer
  • Solar trailer (for solar vehicles)
  • Tautliner
  • Tank trailer
  • Travel trailer
  • Food truck
  • Mobile catering

References

[edit]
  1. ^ boxwheeladmin (2020-06-17). "Interesting Facts About Semi Trailers and Their History". Boxwheel Trailer Leasing. Retrieved 2024-07-02.
  2. ^ Cycles. Cycle trailers. Safety requirements and test methods, BSI British Standards, retrieved 2024-09-20
  3. ^ "Construction trailer Definition".
  4. ^ "What is a full trailer". Driving Tests Resources. 19 July 2021.
  5. ^ "Gooseneck Trailer Hitch Information and Review | etrailer.com". www.etrailer.com. Retrieved 2017-07-22.
  6. ^ "How To Install Gooseneck Hitches". www.hitchesguide.com. Archived from the original on 15 April 2016. Retrieved 2017-07-22.cite web: CS1 maint: unfit URL (link)
  7. ^ Karnopp, Dean (2004). Vehicle Stability. CRC Press. p. 93. ISBN 9780203913567. Retrieved 2008-11-29.
[edit]

 

Two-sided, innerspring pillow-top mattress on box-spring foundation with a woven damask cover also called a mattress sheet

A mattress is a large, usually rectangular pad for supporting a person lying down, especially for sleeping. It is designed to be used as a bed, or on a bed frame as part of a bed. Mattresses may consist of a quilted or similarly fastened case, usually of heavy cloth, containing materials such as hair, straw, cotton, foam rubber, or a framework of metal springs. Mattresses may also be filled with air or water.[1]

Mattresses are usually placed on top of a bed base which may be solid, as in the case of a platform bed, or elastic, such as an upholstered wood and wire box spring or a slatted foundation. Popular in Europe, a divan[2] incorporates both mattress and foundation in a single upholstered, footed unit. Divans have at least one innerspring layer as well as cushioning materials. They may be supplied with a secondary mattress or a removable "topper". Mattresses may also be filled with air or water, or a variety of natural fibers, such as in futons. Kapok is a common mattress material in Southeast Asia, and coir in South Asia.

History

[edit]
Photo on a 1940 USDA circular promoting home production of cotton mattresses

A third-century BCE papyrus mentions a man named Krotos who is "waiting in Jaffa for an opportunity of exporting... and mattresses."[3][4]

The word mattress derives from the Arabic مَطْرَحٌ (maṭraḥ)[5] which means "something thrown down" or "place where something is thrown down" and hence "mat, cushion". During the Crusades, Europeans adopted one of the Middle Eastern methods of sleeping on cushions on the floor since sleeping on beds in the Middle East was for the wealthy. The word materas eventually descended into Middle English through the Romance languages.[6] The oldest known mattress dates to around 77,000 years ago and is from South Africa, which consisted of layers of twigs and leaves, notably including the leaves from Cryptocarya woodii which serves as a natural insect repellent and is believed to have served the additional purpose of repelling mosquitos. Preventing or reducing the number of mosquito bites would have reduced the chance malaria, which continues to be spread by mosquitos throughout Africa to this day and has been estimated to be the single most common cause of death among humans historically, estimated to have caused the death of roughly half of humans that have ever lived throughout history.[7]

Early mattresses contained a variety of natural materials including straw, feathers or horsehair. In the first half of the 20th century, a typical mattress sold in North America had an innerspring core and cotton batting or fiberfill. Modern mattresses usually contain either an inner spring core or materials such as latex, viscoelastic or other flexible polyurethane foams. Other fill components include insulator pads over the coils that prevent the bed's upholstery layers from cupping down into the innerspring, as well as polyester fiberfill in the bed's top upholstery layers. In 1899 James Marshall introduced the first individually wrapped pocketed spring coil mattress now commonly known as Marshall coils.

In North America, the typical mattress sold today is an innerspring; however, there is increasing interest in all-foam beds and hybrid beds, which include both an innerspring and high-end foams such as viscoelastic or latex in the comfort layers. In Europe, polyurethane foam cores and latex cores have long been popular. These make up a much larger proportion of the mattresses sold in the continent.[8]

Construction

[edit]

A conventional mattress consists of two primary sections – a core or "support layer" and the upholstery or "comfort layer" – wrapped in a thick fabric called the ticking.

Upholstery layers cover the mattress and provide cushioning and comfort. The upholstery layer consists of three parts: the insulator, the middle upholstery, and the quilt.

Sizes

[edit]

Mattresses are typically made to conform to bed sizing standards that vary by market. The size of mattress varies between national standards in width and height and depth. Many countries use non-numeric labels such as "King", "Queen", "Double", "Full" or "Single" to represent these dimensions.[9]

Mattress topper

[edit]
A mattress topper on a boxspring mattress

A mattress topper is a thin mattress, usually 5–10 centimetres (2–4 in) thick.[citation needed] Stand-alone mattresses of this size exist (see futon and Bed base#Floor beds; traditional European beds were made of a stack of mattresses of this size). But "mattress topper"s are usually sold for use on top of boxsprings (secured with straps or elasticated cloth corners[10]). They are used to extend the life of the more-expensive boxspring, make a bed warmer or cooler (with airflow, or heat-conductive materials),[11][12] make a firm bed softer, and for travel and dorms, as they are portable, especially if they are low-density.

Like a mattress protector/mattress pad/mattress cover (a thin, generally unpadded layer not designed to improve comfort),[11] mattress toppers can be used to protect the mattress from the sleeper or vice versa. Some mattress toppers are machine-washable;[12] covers and fillings are made from a range of materials.[11]

Types

[edit]

Tick mattress

[edit]

A tick mattress is a bag made of ticking (a type of cloth), filled with some suitable material. A paillasse or a featherbed is a tick mattress, as are most futons. They are simply constructed and were traditionally homemade. Because they are fairly thin and light, they are layered to form a bed.

Innerspring

[edit]

Innerspring mattresses commonly consist of just the spring core, and the top and bottom upholstery layers.[13]

Core

[edit]

The core of the mattress supports the sleeper's body. Modern spring mattress cores, often called "innersprings" are made up of steel coil springs, or "coils".

The gauge of the coils is one factor which determines firmness and support. Coils are measured in quarter increments. The lower the number, the thicker the spring. In general, higher-quality mattress coils have a 14-gauge (1.63 mm) diameter. Coils of 14 to 15.5-gauge (1.63 to 1.37 mm) give more easily under pressure, while a 12.5-gauge (1.94 mm) coil, the thickest typically available, feels quite firm.

Connections between the coils help the mattress retain its shape. Most coils are connected by interconnecting wires; encased coils are not connected, but the fabric encasement helps preserve the mattress shape.

There are four types of mattress coils:

  • Bonnell coils are the oldest and most common. First adapted from buggy seat springs of the 19th century, they are still prevalent in mid-priced mattresses. Bonnell springs are a knotted, round-top, hourglass-shaped steel wire coil. When laced together with cross wire helicals, these coils form the simplest innerspring unit, also referred to as a Bonnell unit.
  • Offset coils are an hourglass type coil on which portions of the top and bottom convolutions have been flattened. In assembling the innerspring unit, these flat segments of wire are hinged together with helical wires. The hinging effect of the unit is designed to conform to body shape. LFK coils are an unknotted offset coil with a cylindrical or columnar shape.
  • Continuous coils (the Leggett & Platt brand name is "Mira-coil") is an innerspring configuration in which the rows of coils are formed from a single piece of wire. They work in a hinging effect similar to that of offset coils.
  • Marshall coils, also known as wrapped or encased coils or pocket springs, are thin-gauge, barrel-shaped, knot-less coils individually encased in fabric pockets—normally a fabric from man-made, non-woven fiber. Some manufacturers pre-compress these coils, which makes the mattress firmer and allows for motion separation between the sides of the bed. As the springs are not wired together, they work more or less independently: the weight on one spring does not affect its neighbors. More than half the consumers who participated in a survey had chosen to buy pocket spring mattresses.[14]

Upholstery layers

[edit]

Upholstery layers cover the mattress and provide cushioning and comfort. Some manufacturers call the mattress core the "support layer" and the upholstery layer the "comfort layer". The upholstery layer consists of three parts: the insulator, the middle upholstery, and the quilt.

The insulator separates the mattress core from the middle upholstery. It is usually made of fiber or mesh and is intended to keep the middle upholstery in place.

The middle upholstery comprises all the material between the insulator and the quilt. It is usually made from materials which are intended to provide comfort to the sleeper, including flexible polyurethane foam (which includes convoluted "egg-crate" foam), viscoelastic foam, latex foam, felt, polyester fiber, cotton fiber, wool fiber and non-woven fiber pads. In Europe and North America, mattress makers have begun incorporating gel-infused foams, soft-solid gels layered over foam, and poured gels in the top comfort layer of the bed.[15]

The quilt is the top layer of the mattress. Made of light foam or fibers stitched to the underside of the ticking, it provides a soft surface texture to the mattress and can be found in varying degrees of firmness.

Foundation

[edit]

There are three main types of foundation or bed base:

  • A traditional box spring consists of a rigid frame containing extra heavy duty springs. This foundation is often paired with an innerspring mattress, as it extends the life of the spring unit at the mattress's core.
  • An all-wood foundation usually has seven or eight support slats disposed below paperboard or beaverboard. This foundation, variously called a "no-flex", "low-flex" or zero-deflection unit, as well as an "ortho box", provides support similar to a platform foundation. All-wood foundations have become increasingly prevalent as U.S. mattress makers shifted to super-thick, one-sided mattresses.[16]
  • A grid-top foundation bed base is a type of bed foundation that features a grid-like structure made of metal or wood slats. The slats are spaced apart to provide support for a mattress and improve airflow to keep the mattress cool and dry.

This type of bed base is often used as an alternative to traditional box springs, which may be less durable and may not provide adequate support for heavier mattresses. Grid-top foundation bed bases are typically more durable and may offer greater stability for the mattress.

The grid-top design also allows for better weight distribution and can reduce pressure points, which can be beneficial for people with back pain or joint issues.[17] Additionally, the open design of the foundation can make it easier to move and store compared to bulkier box springs.

Typically the measurements of a foundation will be about 1–2″ shorter than the measurement of a mattress.

Fabric cover

[edit]

Ticking is the protective fabric cover used to encase mattresses and foundations. It is usually designed to coordinate with the foundation border fabric and comes in a wide variety of colors and styles. Mattress fabrics can be knits, damask or printed wovens, or inexpensive non-wovens. During the past decade, along with the rise in popularity of all-foam beds, stretchy knit ticking on the bed's top panel has become a standard look on both innerspring and foam beds. Most ticking is made with polyester yarns. More expensive mattress fabrics may contain a combination of polyester with rayon, cotton, silk, wool or other natural yarns.[18]

Up until the early 2000s, beds were normally upholstered with a single fabric. This was usually a damask ticking or, for inexpensive bedsets, a non-woven fabric covering all surfaces of the mattress and foundation. Today's bedsets are covered with up to six different fabrics: A better quality circular knit or woven damask on the top panel—the bed's sleeping surface; a matching or contrasting (usually woven) fabric on the border of the mattress; a matching or contrasting (usually woven) fabric on the foundation side panels; a 'non-skid' woven or non-woven fabric on the surface of the foundation and reverse side of the mattress; and a non-woven dust cover on the under side of the foundation. Some North American mattress producers are beginning to use furniture upholstery fabrics on the bed's borders giving beds a more European, home furnishings look.[19]

Foam mattress

[edit]

All-foam mattresses use different weights and densities of petrochemical-based flexible polyurethane foams[20] and viscoelastic foams or memory foam, and latex rubber foams. A number of mattress manufacturers have incorporated polyurethane and visco-elastic foams with a portion of plant-based content.[21] All-foam mattresses are often paired with platform bases.

Latex foam
Latex foam in mattresses is generally a blend of the latex of the Hevea brasiliensis tree and synthetic latex, which is derived from petrochemicals and other substances and fillers. There are, however, natural latex mattresses that leave out polyurethane-based chemicals. Latex foam is produced using either the Talalay or the Dunlop process.[22]
Memory foam
Memory foam mattresses use conforming viscoelastic foam over firmer polyurethane base foam. Some innerspring mattresses have memory foam in their upholstery layer. Different feels and comfort levels are achieved by varying the thickness, weight and formulation of the viscoelastic foams and the base foams. Latex and memory foam mattresses each provide a unique feel. This type of mattress is good at relieving pressure on painful joints. Many memory foam mattresses are more expensive than standard spring mattresses. Memory foam is affected by temperature. In a cool bedroom, a memory foam mattress will feel firmer than it does in a warm bedroom. Memory softens and conforms to the sleeper in response to body temperature and body weight. Traditional memory foam molds to the body creating a depression the sleeper must roll out of when changing sleep positions. Mattress manufacturers have responded to this issue by using "faster response" memory foams. They spring back more quickly when the sleeper moves. Foam mattresses are also known to generally "sleep warmer" than innerspring mattresses. Mattress makers have addressed the issue with "open-cell" memory foams, pinhole cored memory foam, gel-infused memory foams, channel-cut foam cores, reticulated foam support layers and other technologies to improve air circulation through all-foam beds.[23]
High density foam
Similar to memory foam mattresses, a high density foam mattress uses a more compact foam typically made from polyurethane. This kind of foam is made largely from open cells that are packed together tightly.[24] High density foam mattresses offer comfort and longevity because they are more dense than a traditional foam mattress. High density foam mattresses that have an innerspring system last even longer and eliminate mattress sagging.

Bladder mattresses

[edit]

Mattresses can also be made from bladders of some fluid, notably water or air. These date to antiquity – goatskin bladders filled with water were used in Persia at least as early as 3600 BCE – and gained increased popularity in the 20th century with improved manufacturing.

Air mattress
Air mattresses use one or more air chambers instead of springs to provide support. Quality and price can range from inexpensive ones used occasionally for camping, to high-end luxury beds. Air mattresses designed for typical bedroom use cost about the same as inner-spring mattresses with comparable features. Air bladder construction varies from a simple polyethylene bag to internally baffled, multiple chambers of latex (vulcanized rubber) or vinyl with bonded cotton exteriors.[25] Mattresses may have a layer of foam above the air chambers for added cushioning, and may be enclosed in a cover. Some such beds are termed soft-sided air beds. Permanent use adjustable-firmness "airbeds" became popular particularly after market leader Select Comfort (now Sleep Number) began a major marketing campaign around 2001.[25] The original airbed was manufactured by Comfortaire in 1981, which was later purchased by Select Comfort. There are several other manufacturers. Some allow independent adjustment of each side of the bed. They are made in a variety of models from basic, no-frills ones that measure about 7″ in height, to high-profile, 15″ tall hybrids that contain several types of foam, pillow tops, and digital pumps with memory for individual pressure settings. Studies suggest that adjustable-firmness beds are better for back pain.[26] Adjustable-firmness mattresses for medical use have special control mechanisms. In the 1990s self-adjusting air beds that automatically change their pressure periodically, or inflate and deflate several air chambers alternately, were introduced. The intention of these periodic changes is to reduce problems with decubitus ulcers (bed sores), though as of 2008 the effectiveness of these techniques was still being researched.[27] Air mattresses for camping are available which are filled with foam which itself provides little support, but expands when the air valve is opened allowing air to enter, so the mattress (nearly) inflates by itself. This is especially useful for campers who carry their equipment as, unlike with normal air mattresses, no pump is needed for inflating. Available brands include Aerobed, Coleman, Therm-a-Rest and others. The U.S. Consumer Product Safety Commission advises consumers not to let infants sleep on air mattresses. This is motivated by reports of deaths, mostly infants younger than 8 months of age, who were placed to sleep on air mattresses, and either suffocated in a face down position on an air mattress or died due to suffocation after falling into gaps between the mattress and bed frame, or the mattress and adjacent furniture or wall.[28]
Waterbeds
A waterbed is a mattress with water in its interior instead of metal coils or air. Waterbeds can be lined with different layers of fiber to achieve the level of firmness the user desires. Waterbeds are well known for providing support to the spine and other body parts, similar to the other mattress types. There are several options of support which range up to 100% waveless, where the user does not notice that they are lying upon a waterbed.

Quality

[edit]

Many parameters determine the quality of a mattress. Laboratory test methods have been established for some of these parameters, such as pressure distribution, skin microclimate, hygiene, edge support, and long-term stability. Some of these have been developed by Duncan Bain, working on behalf of the UK's Medicines and Healthcare products Regulatory Agency.[29]

Other parameters, such as firmness, are more specific to the sleeper. In general, firm mattresses are recommended for stomach and some back sleepers, soft mattresses are recommended for side sleepers, and medium mattresses are recommended for the majority of back sleepers. Double mattresses are available with a softer and a firmer part, or with adjustable firmness levels, to accommodate sleepers with different preferences who share a bed.

Ergonomics

[edit]

In 2003, a randomized-controlled trial found that medium-firm mattresses assessed using the Hs scale from the European Committee for Standardization were associated with less pain;[30] this study has been cited by clinical practice guidelines on lower back pain.[31] In 2015, a systematic review of studies concluded that medium-firm, custom-inflated mattresses were best for pain and neutral spinal alignment.[26]

Lifespan

[edit]

The term mattress lifespan refers to the duration in which all types of mattress can retain their original support and comfort.[citation needed] Mattresses deteriorate over time, and the lifespan of a mattress depends on a variety of factors, notably materials, manufacturing quality, care, and the rigorousness of use. A poor quality foam comfort layer can deteriorate noticeably in 1 year, while a quality latex core can last 20 years or more; innerspring cores typically last around 10 years. The comfort layer is almost invariably the first area to fail, which is why mattresses are often double-sided, to extend the lifespan. A separate topper may be used instead of or in addition to a comfort layer, which reduces wear and is replaceable without replacing the entire mattress. The majority of high-end mattresses have a lifespan of between 7–10 years but it can last beyond 10 years and more depending on the level of care.

In the United States, mattress warranties are typically for 10 years or 20 years, sometimes 25 years, though this specifically addresses manufacturing defects and faster-than-normal deterioration, not expected deterioration with time. In the United States, as of 2008 there is a general expectation that mattresses should last about 10 years, and this is the average number of years Americans keep mattresses, though this varies by age group.[32] This expectation is based on a number of factors, including sales pitches; the expectation that mattresses will last the length of their warranty, hence 10 years or 20 years, accordingly; and comparison with other household items.[32]

The mattress replacement cycle is a key driver of income and profits for the mattress industry – a five-year replacement cycle yields double the sales of a 10-year replacement cycle, for instance – so the mattress industry has a financial incentive to shorten the replacement cycle. Notably, the International Sleep Products Association (ISPA) established the Better Sleep Council (BSC) in 1979 with the stated goal to "shorten the mattress replacement cycle", in addition to encouraging people to "invest in better bedding".[33]

An industry-funded 2006 study by researchers at Oklahoma State University (funded by the BSC)[34] of 59 people with poor sleep who received free new replacement mattresses for their existing mattresses 5 years or older (average age 9.5 years) found improved sleep, particularly when the existing mattresses were cheap.[35] A follow-up paper by some of the same authors with additional statistical analysis reinforced these conclusions.[36] The BSC has subsequently cited this study in the ISPA-published news magazine for mattress manufacturers, BedTimes, to advocate a more frequent replacement cycle, specifically to "consider replacing a mattress every five to seven years"; the recommendation is based largely on this study.[32][37]

Maintenance and care

[edit]

Wear problems occur with most mattresses and can include sagging, mildew, and staining. These are prevented by proper support, rotation and flipping, keeping it dry, and using a mattress pad or protector. Some symptoms of a broken or worn-out mattress include springs which can be felt poking through the upholstery layer, visible permanent sagging or deformity, lumpiness, and excessive squeaking.

Mattresses require a solid foundation which does not itself sag – a sagging foundation, such as by weak slats on a wide bed, will in turn cause the mattress to sag. Consistently sleeping in the same place and body position causes excessive wear, and thus rotating or flipping mattresses is used to reduce this: double-sided mattresses can be alternately flipped width-wise (about the long axis) and length-wise (about the shorter axis), or alternately flipped and rotated; while single-sided mattresses are only rotated, which is simpler but less effective. Flipping/rotation schedules vary between materials and manufacturers, but typically recommended is monthly for the first six months and every two or three months thereafter. Foundations should also be rotated, if possible, though less frequently – rotating box springs twice a year is recommended. While sagging is undesirable, some level of indentation (about 8 cm (3.1 in)) is natural if natural materials are used in a comfort layer.

Excessive wear on mattresses can occur when folding and bending takes place, placing heavy objects in one spot, or excess force on the handles, will also cause more rapid deterioration. Care should particularly be taken during transport or storage.

Mattresses require ventilation to remain dry and prevent mildew, and thus should not be placed directly on the floor or on a solid surface – slats or a box spring provide space for airflow, while solid wood or plywood (as in cheap bunkie boards) does not. Additional ventilation is recommended for natural materials, in which case leaving the mattress "naked" after stripping sheets (for example while laundering) is recommended. If a mattress is allowed to become damp, for example by wet cleaning, mildew may develop inside the upholstery; cleaning with a vacuum cleaner or mild surface cleanser and a slightly damp cloth avoids this.

Mattresses absorb fluids and stains readily, notably from nightly sweating (which results in a yellow stain), seminal (or Cowper) stains which are darker,[38] menstrual fluids which are dark red,[39] and other bodily fluids in addition to accidental spills. These visibly stain the ticking and seep through into lower layers. In addition to being unhygienic, hard to launder, and unsightly, such stains typically void a warranty. Thus a mattress protector is suggested to protect the mattress; this can be removed and cleaned separately, and replaced if damaged.

Industry

[edit]

Companies often specialize in a particular type of mattress, such as innerspring, latex, and airbed, although as latex and airbeds have become more popular, they have become more common.

United States of America

[edit]

Mattresses which are mostly the same are often sold under different brand names;[40] two of the largest brands, Serta and Simmons, became owned by the same company after a private equity buyout.[41] Simmons, founded in the late 1800s, was bought and sold multiple times and faced bankruptcy after a major decline in the bedding industry in the 2000s.[41] The International Sleep Products Association was founded in 1915 and releases a report on U.S. mattress sales. Another association, Specialty Sleep Association, represents companies such as Innomax and Boyd Specialty focused on latex, waterbeds, and airbeds. However, Select Comfort, which produces airbeds (a specialty bed), is a member of the ISPA.[42]

Originally founded in 1881, the Sealy Corporation was purchased by Tempur-Pedic in 2012, which had introduced an all foam (TEMPUR-Material) brand into the United States in 1992.[43]

Adjustable beds have become a trend and are more compatible with certain types of mattresses such as latex or memory foam. These are particularly popular in Europe, and for one business accounted for 25% of beds in Sweden in 2010 and 70% of beds in the Netherlands.[44]

In the 2010s, affiliate marketing became a major part of the business model for direct-to-consumer online mattress companies such as Amerisleep.[45] Later, companies like Casper and Purple, with venture capital and funding followed and helped grow the global mattress industry to $28.5 billion dollar in 2018.[46][47] According to experts, there are over 175 bed-in-a-box mattress companies in the United States.[48] Mattress suggestion methods are emerging in response to the crowded retail marketplace.[49]

Another large company, Spring Air, went bankrupt in 2009 and was purchased by one of its former executives.

Comfortaire, founded in 1981, was the first to specialize in airbeds.[50] It was later bought by Select Comfort.

Spain

[edit]

Pikolin, founded in 1948, is one of the largest manufacturers of mattresses.

See also

[edit]
  • Bed frame
  • Duvet
  • International Sleep Products Association
  • Law label – the "Do Not Remove Tag Under Penalty of Law" label
  • Matratzenlager – mattress room in mountain huts
  • Orthopedic mattress
  • Sleeping pad – for camping

References

[edit]
  1. ^ "Mattress". Dictionary.com. Retrieved 9 March 2021.
  2. ^ "Divan". Dictionary.com. Retrieved 2012-05-26.
  3. ^ P. Cairo Zen I 59093 257 BCE
  4. ^ CIJ III p 22
  5. ^ mattress (n.) - Online Etymology Dictionary
  6. ^ "Mattress: Word History". Archived 2007-03-23 at the Wayback Machine The American Heritage Dictionary.
  7. ^ Wayman, Erin (14 December 2011). "The World's Oldest Mattress". Smithsonian. Retrieved 6 March 2017.
  8. ^ Nelles, Barbara. "The Inside Story". BedTimes Magazine. July 2009. Retrieved 2011-9-1
  9. ^ "National Bed Federation Bed Buyers' Guide" (PDF). National Bed Federation. 2018. Archived from the original (PDF) on 2019-01-01. Retrieved 2019-01-26.
  10. ^ Plumridge, Jo (18 January 2022). "The best mattress toppers 2022: supreme sleep comfort is here". TechRadar.
  11. ^ a b c Ullman, Michelle. "Add to the Comfort of Your Bed With the Right Kind of Mattress Topper". The Spruce.
  12. ^ a b Rabideau, Camryn. "After 2 Days of Testing, Here Are Our Favorite Mattress Toppers of 2022". The Spruce.
  13. ^ Haex, Bart (2005). Back and Bed: Ergonomic Aspects of Sleeping. CRC Press. p. 57. ISBN 978-0-415-33297-2.
  14. ^ "Mattresses: Choosing the best type of mattress". Which?. Consumers Association. Archived from the original on 12 March 2015.
  15. ^ James, Gary. "Gel foams meet fast-growing demand Archived 2012-10-05 at the Wayback Machine". BedTimes Magazine. October 2012. Retrieved 2012-9-26.
  16. ^ Nelles, Barbara (February 2012). "New features rev up steel frames & support systems". BedTimes Magazine. Retrieved 11 February 2014.
  17. ^ "Best Mattress for Back Pain". National Council on Aging. NCOA. Archived from the original on 4 April 2024.
  18. ^ Nelles, Barbara. "Dress up: Mattress fabrics take on many roles" Archived 2013-11-04 at the Wayback Machine. BedTimes Magazine, November 2009. Retrieved 2011-8-21.
  19. ^ Nelles, Barbara. "Judging a bed by its cover". BedTimes Magazine. October 2011. Retrieved 2012-1-2.
  20. ^ "Flexible Polyurethane Foams (FPFs) Used in Upholstered Furniture and Bedding". Archived 2011-09-06 at the Wayback Machine American Chemistry Council: Center for the Polyurethanes Industry. 2008. Retrieved Aug. 15, 2011.
  21. ^ "Product Watch: Green foams grabbing the spotlight". BedTimes Magazine. Feb. 2010. Retrieved Aug. 15, 2011.
  22. ^ "The future of foam: An ever-widening sphere of influence. BedTimes" Magazine. February 2003. Retrieved Aug. 15, 2011.
  23. ^ Nelles, Barbara. "Trends in Springs and Foam". BedTimes Magazine, Aug. 2011. Retrieved 2013-8-13
  24. ^ "What is High Density Foam". Wise Geek.
  25. ^ a b Nelles, Barbara (June 2006). "What's in the air? | BedTimes". bedtimesmagazine.com. Archived from the original on 2016-03-01. Retrieved 2016-03-08.
  26. ^ a b Radwan, Ahmed; Fess, Philip; James, Darcy; Murphy, John; Myers, Joseph; Rooney, Michelle; Taylor, Jason; Torii, Alissa (2015). "Effect of different mattress designs on promoting sleep quality, pain reduction, and spinal alignment in adults with or without back pain; systematic review of controlled trials". Sleep Health. 1 (4): 257–267. doi:10.1016/j.sleh.2015.08.001. PMID 29073401.
  27. ^ Alternating pressure air mattresses as prevention for pressure ulcers: A literature review International Journal of Nursing Studies, Volume 45, Issue 5, Pages 784-801 (May 2008)
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[edit]
  • The dictionary definition of mattress at Wiktionary

 

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Driving Directions in New Hanover County


Driving Directions From Slice of Life Pizzeria & Pub Porters Neck to The Dumpo Junk Removal & Hauling
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Reviews for


Jennifer Davidson

(5)

Great work! Bryce and Adrian are great!

Greg Wallace

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The manager was very helpful, knowledgeable and forthright. He definitely knew what he was talking about and explained everything to me and was very helpful. I'm looking forward to working with him

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